Please we aware that when asking for a reservation your are accepting our cancellation policy (we need this cause we are almost all the time sold out and we will be refusing reservations for your same date and time). Our policy is described below. Keep in mind that we will start to refuse several reservations to keep your place.
If you are late for your adventure/experience, please give as a call to +52 999 1930 091 or to ??????. If we are not picking up the phone in one of these phones try the other one. You can cancell up to 1 week before de adventure/experience almost without any fee (except for those fees related to paypal when paying and refunding and 20 euros due to our administration costs). After that period 50% of the total amount up to 72hs before the tour and after that or no showing up (no show), or showing up partially (par of the group) or being late more than 30 minutes for the tour it will be a 100% charge of the total amount of your reservation will be requested according to our cancellation politcy. Due to the increasing amount of people with medical condions in the last minutes before the tour, we let you know that is not a valid reason to avoid the cancellation fees. We are refusing a high number of reservations to save your places that we cannot recover. If you send us your medical certificates the same day that you were supposed to do the tour we may offer you a reduction of the cancellation fees that will never exceed 20% and we can you an invoice to try to recovers your cancellation fees via your Credit Cards cancellation insurances.
We do not cancel due to rain or cold weather. We lend you gloves, raincoats or umbrellas depending on the type of tour and also electric heated vests if needed.
Our meeting point will be mainly at your hotel or appartment in Paris (except for Ebike tours). If you have rented an appartmet please inform your cel phone number in Paris + the fixe line phone of the appartment and be at the pick up time in front of the door of your building. This may change due to a higher number of requests for instance on high season. If that changes we will let know asap about new meeting point.